Managing IT Outsourcing Performance
نویسنده
چکیده
In the current environment of IT organizations, externalization of services and processes to an external and specialized organization (Raisinghani, Starr, Hickerson, Morrison, & Howard, 2008) constitutes an extended practice known as Outsourcing (Barthelemy, 2003). Outsourcing is the process by which an organization moves or uses certain resources to carry specific tasks for an external organization, by means of a contract (Barthelemy, 2003). The focus of IT outsourcing has been changing, since its creation in the 1960s (Loh & Venkataraman, 1995), from a focus on hardware, to software on the 1970s, to hardware and software standardization on the 1980s, and to total solution on the 1990s (Lee, Huynh, Kwok, & Pi, 2003). IT outsourcing may solve two of the main issues of the sector: handle technology changes more Book review Managing IT Outsourcing Performance
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