A Workflow-Centric Study of Organizational Knowledge Distribution
نویسندگان
چکیده
Organizations require mechanisms to efficiently distribute knowledge such as news releases, seminar announcements, and memos. While the machinery for information storage, manipulation. and retrieval exists, research dealing directly with knowledge distribution in an organizntiunal context is scarce. In this paper, we address this need by first examining the pros and cons of the conventional "mailing lists" approach and then proposing new worylow mechanisms that improve the efficiency and effectiveness of knowledge distribution. The main contributions of this study include: (I) a wory2ow perspective on organizational knowledge distribution. (2) workjlow analysis of two new knowledge distribution methods based on dynamic mailing lists and profile matching, respectively, and (3) a new way of matching knowledge supply and demand that extends existing informationfiltering algorithms.
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