Which Factors Influence ERP Implementation Projects in Small and Medium-Sized Enterprises?

The aim of our study was to provide a contribution to the research field of the critical success factors (CSFs) of ERP projects, with specific focus on smaller enterprises (SMEs). Therefore, we conducted a systematic literature review in order to update the existing reviews of CSFs. On the basis of that review, we led several interviews within German SMEs and with ERP consultants experienced with ERP implementations in SMEs. As a result, we showed that all factors found in the literature also affected the success of ERP projects in SMEs. However, within those projects, technological factors gained much more importance compared to the factors which influence the success from larger ERP projects the most. For SMEs, factors like Organizational fit of the ERP system as well as ERP system tests are even more important than Top management support or Project management, which were the most important factors for large-scaled companies.