Quality Management Systems in Higher Education
نویسندگان
چکیده
Quality management systems in Higher Education have been developed for a number of years to improve professional standards. Several attempts have been made to develop methods that would be modelled on and , but some of these models were developed to evaluate a business process in the quality field. Education is looking for a management concept that would direct the collective efforts of all managers and employers toward satisfying customer expectations by continually improving activities. One of the flexible and easy to implement models is related to the European Quality Award model and is developed by the European Foundation for Quality Management (). and other quality systems in , required by the accreditation bodies in view of programmes accreditation are needed for the assurance of quality and management leadership.
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