patient satisfaction of hospital services

the patient’s satisfaction as an important indicator evaluates the process of care and is a valid method for standardization of hospital services. this cross-sectional descriptive study has done to assess patient satisfaction of hospital services (shahed medical affiliated hospitals). in this study, 500 patients selected randomly and their satisfaction was measured by a standardized questionnaire. data collecting was done during four months period before the discharge process. the most satisfaction was regular health checks by nurses at day shift (4.69±0.67) and the least satisfaction was hospital payment (1.20±0.16), respectively. there was a significant correlation with overall satisfaction between insurance status and marital status. the results of this study indicate that overall patient’s satisfaction of hospital services was fulfilled and a more careful planning of health services is recommended to increase satisfaction.