physical distribution service quality through iranian convenience stores retailers perspectives: a mixed method approach
نویسندگان
چکیده
due to the importance of physical distribution service quality (pdsq) in logisticsystems, the purpose of this paper is to design a practical scale for measuring theconstruct through the perspectives of iranian convenience store retailers. a mixedmethodapproach was employed for the study; in- depth interviews were first carriedout with 16 iranian experienced retailers who actively had worked in the industry;then content analysis was employed to identify the key underlying factors of pdsq.using the cluster sampling technique, 100 respondents from a retailing sector of 4regions out of 22 regions of tehran were selected for testing the measurement modeland determining the importance and satisfaction level. 10 important pdsq factorsthrough perspective of iranian convenience retailers were extracted and categorizedin three dimensions including: coordination of distribution agent (3 factors),ordering condition (3 factors), and behavioral features of distribution agents (4factors). ipa diagram was drawn finally.
منابع مشابه
Physical Distribution Service Quality through Iranian Convenience Stores Retailers Perspectives: a Mixed Method Approach
Due to the importance of Physical Distribution Service Quality (PDSQ) in logisticsystems, the purpose of this paper is to design a practical scale for measuring theconstruct through the perspectives of Iranian convenience store retailers. A mixedmethodapproach was employed for the study; in- depth interviews were first carriedout with 16 Iranian experienced retailers who actively had worked in ...
متن کاملA Bi-Level Optimization Approach for Optimal Operation of Distribution Networks with Retailers and Micro-grids
Distributed energy resources (DERs) including distributed generators (DGs) and controllable loads (CLs) are managed in the form of several microgrids (MGs) in active distributions networks (ADNs) to meet the demand locally. On the other hand, some loads of distribution networks (DNs) can be supplied by retailers which participate in wholesale energy markets. Therefore, there are several decisio...
متن کاملA Truly-meshless Galerkin Method, through the Mlpg “mixed” Approach
A truly meshless Galerkin method is formulated in the present study, as a special case of the general Meshless Local Petrov-Galerkin (MLPG) “Mixed” approach. The Galerkin method is implemented as a truly meshless method, for solving elasto-static problems. In the present Galerkin method, the test function is chosen to be the same as the trial function, as a special case of the MLPG approach. Ho...
متن کاملRetail Service Quality and Service Recovery Quality: A Comparison Between Small and Large Retail Stores
متن کامل
Desoxy-D2PM: a novel psychoactive substance in convenience stores.
To the Editor—Novel psychoactive substances (NPSs) are recently available unlicensed drugs that are chemically or pharmacologically similar to conventional drugs of abuse. Their rapid and protean emergence has created many challenges for clinicians, laboratories, social workers, and regulatory authorities. Our laboratory has repeatedly identified NPSs.1,2 We report the discovery of 2-(diphenylm...
متن کاملMining Customer Knowledge for a Recommendation System in Convenience Stores
Taiwan’s rapid economic growth with increasing personal income leads increasing numbers of young unmarried people to eat out, and shopping at convenience stores for food is indispensable to the lives of these people. Thus, it is an essential issue for convenience store owners to know how to accurately market appropriate products and to choose effective endorsers for brands or products in order ...
متن کاملمنابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
iranian journal of management studiesناشر: university of tehran, farabi college
ISSN 2008-7055
دوره 7
شماره 1 2014
میزبانی شده توسط پلتفرم ابری doprax.com
copyright © 2015-2023