make decision for selection enterprise resource planning(erp) by defines key performance indicators (kpis) and analytic network process (anp)

banks are one of the financial firms that different decisions are always minor system. an example of automation systems for human resources, finance, internal controls and so named. that is why banks are looking for a comprehensive system to integrate its activities are concentrated. so the enterprise resource planning system (erp) is one of the important applications of information technology in organizations, especially the banking industry of the country. there are a lot of providers of erp software package inside and out so it is important to select suitable ones which cover all needs and aspects of our organization. we need to build a complete network of all factors involved in the decision and use right method to identify factors into the network. we have used analytic network process to make decision and balanced score card to identify effective factors .we have connected the two methods together by using questionnaires to the experts and professionals in bank and implementing experts of this software package in iranian companies. we have applied spss and super decision software to solve proposed model and make valid research results. as a result, an erp software package of sap company is proposed as the most appropriate one for bank.