When Humanizing Customer Service Chatbots Might Backfire
نویسندگان
چکیده
منابع مشابه
Moral traps: When self-serving attributions backfire in prosocial behavior
Article history: Received 18 August 2016 Revised 2 November 2016 Accepted 3 November 2016 Available online xxxx Two assumptions guide the current research. First, people's desire to see themselves as moral disposes them to make attributions that enhance or protect their moral self-image: When approached with a prosocial request, people are inclined to attribute their own noncompliance to extern...
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Speaker: Prof. Dr. Urs Schweizer. Department of Economics University of Bonn D-53113 Bonn, Phone: +49(0228)739220 Fax: +49(0228)739221 * Shanghai University of Finance and Economics, School of Economics Email: [email protected] ** Sung-Buk Ku An-am Dong 5-1, Seoul 136-701, Korea, Email: [email protected] *** Corresponding Author: Institute of Economic Theory I, Humboldt Univers...
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ژورنال
عنوان ژورنال: NIM Marketing Intelligence Review
سال: 2019
ISSN: 2628-166X
DOI: 10.2478/nimmir-2019-0013