What do we know about no?show behavior? A systematic, interdisciplinary literature review

نویسندگان

چکیده

No-show behavior, a distinct form of absenteeism, is often problematic, particularly in the service industry. Given growing relevance phenomenon industry, an increasing number researchers from such different disciplines as educational economics, healthcare management research, and sports economics have begun examining both potential antecedents measures to counteract no-show recently. Although continuously body literature on behavior has been reviewed before, most previous attempts were neither interdisciplinary nor systematic, sometimes lacking completeness thoroughness. In this article, we address gap still-emerging by providing review literature. We observe that, although are manifold not always neatly comparable across industries, there still exist commonalities, which related product characteristics opportunity costs arising physical attendance. contrast, document promising effect exploiting reminders reducing our understanding effectiveness countermeasures less pronounced.

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ژورنال

عنوان ژورنال: Journal of Economic Surveys

سال: 2022

ISSN: ['1467-6419', '0950-0804']

DOI: https://doi.org/10.1111/joes.12534