Website Satisfaction: Determinants and Consequences on Website Loyalty
نویسندگان
چکیده
منابع مشابه
Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains
Do the same website qualities determine end-user satisfaction – and through satisfaction, consumer loyalty – across the e-government and e-business domains, or do these different groups of consumers seek different things? This question is an important one, as considerable pressure is currently being placed on e-government to improve by better emulating the private sector, while at the same time...
متن کاملThe role played by perceived usability, satisfaction and consumer trust on website loyalty
We performed a study to determine the influence that perceived usability has on the user’s loyalty to websites that they visit. The results of the empirical analysis confirmed that the trust of the user increases when the user perceived that the system was usable and that there was a consequent increase in the degree of website loyalty. In the same way, greater usability was found to have a pos...
متن کاملInnovativeness and involvement as determinants of website loyalty: II. Determinants of consumer loyalty in B2C e-commerce
This paper is the second of the series of studies entitled ‘‘Innovativeness and Involvement as Determinants of Website Loyalty’’, which was designed to test Foxall’s [(1995). Cognitive styles of consumer initiators. Technovation 15(5), 269–288] style/involvement model in the context of Internet buyer behaviours. In this paper, a consumer Website loyalty model was proposed to describe how consum...
متن کاملWebsite Efficiency, Customer Satisfaction and Customer Loyalty: A Customer Value Driven Perspective
This paper proposes a customer value driven perspective for analyzing the design of Internet retailing websites, the initial stage in the electronic service delivery channel. As a loyal customer base is crucial for website profitability over both the short and long term, customer satisfaction plays a critical role in determining both website efficiency and customer loyalty. The quandary facing ...
متن کاملAn Effective Model for Evaluating Website Quality Considering Customer Satisfaction and Loyalty: Evidence of Airline Websites
This paper provides a better understanding of the impact of e-quality on customer satisfaction which leads to the retention of loyal customers to airline e-ticketing websites. In this paper website quality is divided into three levels including: “website performance”, “website information” and “website online service”. Three sets of E-SERVQUAL criteria are chosen following a review of prior air...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Business Research
سال: 2013
ISSN: 1913-9012,1913-9004
DOI: 10.5539/ibr.v6n9p77