Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence
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چکیده
منابع مشابه
Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence
The objective of the research presented in this paper is to identify relations and strength of relationships between elements of two models the Balanced Scorecard (BSC) and the EFQM Excellence model. For that purpose a framework, which indicates the relationships between the mentioned models, has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an ...
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ژورنال
عنوان ژورنال: Total Quality Management & Business Excellence
سال: 2013
ISSN: 1478-3363,1478-3371
DOI: 10.1080/14783363.2013.791109