Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb
نویسندگان
چکیده
Purpose This paper aims to provide a comprehensive understanding of Vietnamese consumers’ perceived value and explore the relationships between its constructs, satisfaction (e)word-of-mouth (WOM) intentions towards Airbnb. Moreover, relationship traditional WOM electronic (eWOM) was also investigated. Design/methodology/approach An survey applied collect data on sample Airbnb guests. A total 352 questionnaires were collected, from which 163 eligible users remained for analysis. The partial least square approach structural equation modelling used analyse data. Findings findings suggested that monetary, functional hedonic benefits significantly impact customer (CS) with accommodation, which, in turn, acts as direct effect mediator encouraging customers’ (e)WOM-giving intentions. intention positively influences eWOM giving intention. Originality/value study provides better comprehension CS their (e)WOM Secondly, it extends literature message communicator’s perspective by confirming positive association eWOM-giving Finally, this reveals insights into sharing accommodation fast-growing market South East Asia (Vietnam), supports platforms service providers develop appropriate marketing strategies.
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ژورنال
عنوان ژورنال: Journal of Hospitality and Tourism Technology
سال: 2023
ISSN: ['1757-9880', '1757-9899']
DOI: https://doi.org/10.1108/jhtt-12-2020-0321