Understanding Behavioral Consequences of Dissatisfied and Regretful Customers
نویسندگان
چکیده
منابع مشابه
Behavioral Response of Angry and Dissatisfied Customers – An Experience of Service Sector of Pakistan
The scope of our study is to analyze the negative behavioral response of angry and dissatisfied customers of service sector of Pakistan. From previous studies we found that anger and dissatisfaction are two different unfavorable states in which a customer finds himself after a failed service experience. The expected negative behavioral responses are negative word of mouth, complaint behavior, t...
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ژورنال
عنوان ژورنال: HortScience
سال: 2004
ISSN: 0018-5345,2327-9834
DOI: 10.21273/hortsci.39.4.874c