منابع مشابه
Help Desk System with Intelligent Interface
Automated help desk systems should retrieve exactly the information required to assist a user as quickly and as easily as possible be it for a lay user who knows little about the domain or for an advanced user who requires more specialized information. Automated help desk systems should also be easily maintainable, as knowledge in domains where help is required often changes very rapidly, for e...
متن کاملAutomated generation of model cases for help-desk applications
Document databases may be ill formed containing redun dant and poorly organized documents For example a database of cus tomers descriptions of problems with products and the vendor s descrip tions of their resolution may contain many descriptions of the same prob lem A highly desirable goal is to transform the database into a concise set of summarized reports model cases which in turn are more ...
متن کاملChoosing a Knowledge Based System to Support a Help Desk
Help Desks (HD) are units in an organisation that provide support to users of the organisation's products or services. Deployment of Knowledge Based Systems (KBS) might be able to improve the support ooered by HDs In this paper, we compare styles of KBS reasoning and assess their suitability for use to support HDs. In our analysis we recognise two broad types of KBS reasoning: those based prima...
متن کاملTowards a Natural Language Driven Automated Help Desk
In this paper, we present the linguistic components required for a natural language driven automated help desk. This work is significant for two reasons: First, the combination of neural networks and supertagging represents a novel and very robust way to classify non-trivial user utterances. Second, we show a novel way of integrating known linguistic techniques for the analysis of user input, k...
متن کاملTelecommunications Help Desk
Troubleshooting problems Moves, adds and changes to telephone equipment or service New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing Fax machines and codes, headsets [2], conference calls [3], speaker phone rental [4] Call accounting and billling Telephone bill login [5] We also manage plans, orders, service, billing and tr...
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ژورنال
عنوان ژورنال: IJARCCE
سال: 2017
ISSN: 2278-1021
DOI: 10.17148/ijarcce.2017.6178