To fee or not to fee? Satisfaction, service quality, and support of an entrance fee of a state park system

نویسندگان

چکیده

In the past decade, state government appropriation reductions have forced park agencies to seek other sources of revenue support operations. To overcome shrinking budgets, many public embrace private-sector business models and investigate customer satisfaction, service quality, user fee structures. The purpose this study was obtain input regarding general experience use history visitation. A total 382 Oklahoma users completed an online survey were sorted into Pro-Fee (n = 200, 52%) No-Fee 182, 48%) groups for one-way multivariate analysis variance (MANOVA) tests. researchers found a significant difference between two on but not overall satisfaction or behavioral intention (e.g., revisit, recommending park). When comparing groups, no statistically in visitors’ demographics, such as gender, education level, income, whereas number years that had passed since first visit showed groups. findings provide valuable insight discussions related entrance fees systems.

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ژورنال

عنوان ژورنال: Parks stewardship forum

سال: 2021

ISSN: ['2688-187X']

DOI: https://doi.org/10.5070/p537151753