The Malcolm Baldrige National Quality Award

QUEST FOR EXCELLENCE VII Washington, DC February 6–8, 1995

To form a foundation for a national quality improvement campaign, American industry and government jointly established and support the Malcolm Baldrige National Quality Award. Created by public law in 1987, the Award promotes an understanding of quality excellence, greater awareness of quality as a crucial competitive element, and the sharing of information and successful strategies through con...

2000 Coyote Feedback/final

The Coyote Community College Case Study was prepared for use in the 2000 Malcolm Baldrige National Quality Award Examiner Preparation Course. This report provides a sample feedback report for that case study. The Coyote Community College Case Study describes a fictitious college. There is no connection between the Coyote Community College Case Study and any college, either named Coyote Communit...

Measuring What Matters Most

Jeffrey Lucas Deputy Director, Baldrige National Quality Program What happens when a K‐12 school system sets a goal beyond meeting the minimum state and federal standards for student achievement, and instead commits to “Igniting a Passion for Learning”? In the case of Iredell‐Statesville Schools (I‐SS) in North Carolina, a 2008 Malcolm Baldrige National Quality Award recipient with over 22,000...

National Quality Award — Feedback Report 2 October

Measuring the Usage Level of the IE Tools in SMEs Using Malcolm Baldrige Scoring System

The amount of Small and Medium Enterprises (SMEs) in Indonesia is larger than large industries but possessed very low competitiveness. In many countries, SMEs have a vital role in supporting the economy so should receive more attention in order to sustain and support the economy of a country. SMEs need to implement the Industrial Engineering (IE) tools from an early stage or planning, process, ...