The Impact of Employee Empowerment on Employee Satisfaction and Service Quality: Empirical Evidence from Financial Enterprizes in Bangladesh

Impact of High Performance Work Practices on Employee Loyalty and Financial Performance through Mediation of Employee Satisfaction: An Empirical Evidence from the Financial Sector of Pakistan

Since last two decades, in response to changes in the competitive working world of business and management, organizational researchers have focused their attention towards high performance work practices that enhance the employee loyalty and organizational performance via employee satisfaction. In consistent with this stream of research, this study aims to find the impact of three High Performa...

The Impact of Employee Satisfaction on Quality and Profitability

The extant operations management literature has extensively investigated the associations among quality, customer satisfaction, and firm profitability. However, the influence of employee attributes on these performance dimensions has rarely been examined. In this study we investigate the impact of employee satisfaction on operational performance in highcontact service industries. Based on an em...

A Contextual Study of Links between Employee Satisfaction, Employee Turnover, Customer Satisfaction and Financial Performance

An essential aspect of the balanced scorecard is the articulation of the links between nonfinancial measures such as employee satisfaction and customer satisfaction and financial measures of performance. However, there is little evidence documenting the link between employee satisfaction and customer satisfaction, and their impact on financial performance. Using cross-sectional data on a sample...

Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality

Construct Items 1 2 3 4 6 1. User Satisfaction with CRM Use UserSat1 0.93 -0.04 0.08 0.18 0.03 UserSat2 0.94 -0.04 0.08 0.18 0.04 UserSat3 0.95 -0.08 0.10 0.19 0.00 2. Embodied Service Knowledge ESK -0.06 1.00 0.19 0.24 0.19 3. Job Dedication JD 0.09 0.19 1.00 0.28 0.26 4. Employee Service Quality ESQ 0.19 0.24 0.28 1.00 0.48 5. Customer Satisfaction with Customer Serv. Emp. CSWCSE 0.00 0.18 0....

Impact of User Satisfaction with Mandated RM Use on Employee Service Quality