The effect of subordinate’s emotional labor on job burnout and job engagement
نویسندگان
چکیده
منابع مشابه
Moderate Effect of Job Commitment on the Relationship between Employees' Emotional Labor and Burnout
Emotional Labor has important effect on jobs which contact people frequently, such as teachers, salespersons and so on. It is necessary to explore the circumstances of emotional labor about these special jobs. This study tested the impact of emotional labor on job burnout with the methods of interview and questionnaire survey, and explored the moderate effect of job commitment on the relationsh...
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Emotional Intelligence is one of the most important concepts introduced to psychology and management in the last decade. The purposes of this study were to determine the effect of labor's emotional intelligence on job satisfaction, job performance and commitment in Fars Province industries in Iran. The population from which we drew our sample consisted of employees employed in Fars Province in...
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This study was the first to explore factors associated with emotional burnout (EB) among medical residents in Malaysia. A cross-sectional study was conducted in a universal sample of 205 medical residents in a Malaysian general hospital. The self-administered questionnaire used consisted of questions on sociodemographics and work characteristics, sources of job stress, professional fulfillment,...
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This study tested and refined the job demands-resources model, demonstrating that several job resources play a role in buffering the impact of several job demands on burnout. A total of 1,012 employees of a large institute for higher education participated in the study. Four demanding aspects of the job (e.g., work overload, emotional demands) and 4 job resources (e.g., autonomy, performance fe...
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ژورنال
عنوان ژورنال: Korean Journal of Industrial and Organizational Psychology
سال: 2015
ISSN: 2671-4345,1229-0696
DOI: 10.24230/kjiop.v28i3.457-480