The Effect of Information Technology on Retailer Satisfaction Through Supply Chain Management Practices and Retailer-Distributor Relationship in Modern Retailer Surabaya
نویسندگان
چکیده
منابع مشابه
Distributor–Retailer Interface in Pharmaceutical Supply Chain: A Service Quality Measurement Scale
In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...
متن کاملInformation Sharing in a Supply Chain with a Common Retailer
15 December 2012 We consider the problem of sharing retailer’s demand information in a supply chain with two competing manufacturers selling substitutable products through a common retailer. We consider several scenarios with the manufacturers facing either production diseconomy or economy, and the retailer offering information contracts either concurrently or sequentially to the manufacturers....
متن کاملDistributor–Retailer Interface in Pharmaceutical Supply Chain: A Service Quality Measurement Scale
In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...
متن کاملDistributor– Retailer Interface in Pharmaceutical Supply Chain: Service Quality Measurement Scale
In the current competitive market, service quality management is the key to the survival and success of businesses. SERVQUAL is a popular service quality measurement scale (SQMS) that has served as a basis for subsequent research on service quality; it has been used for testing different aspects of service quality in a market. The purpose of our study is, therefore, to develop a service quality...
متن کاملdistributor–retailer interface in pharmaceutical supply chain: a service quality measurement scale
in the current competitive market, ‘service quality’ management is the key to survival and success of businesses. there exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. amongst the others, ‘servqual’ is the popular service quality measurement scales (s...
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ژورنال
عنوان ژورنال: Petra International Journal of Business Studies
سال: 2020
ISSN: 2621-6426
DOI: 10.9744/ijbs.3.2.126-134