Telephone consultations of pediatric patients — how safe is it?

Background. Telemedicine is defined as “the use of electronic information and communications technologies to provide support health care when participants are separated” (Field M.J., 1998). The range from standard telephone audio consultations virtual reality scenarios. accelerated uptake telemedicine during the coronavirus disease 2019 pandemic has resulted in valuable experience evidence on delivery for pediatric patients. Despite well-documented benefits medicine both triage management, complexity medically related leaves patients vulnerable errors management. purpose our work was describe medical communication between patient/parents patient doctor, means countering these pediatrics. Materials methods. PubMed Central® database searched using keywords “telemedicine”, “telephone consultation”, “pediatrics”, “children”, “patient safety”. Results. According literature, main types mistakes were absence records consultation episode, incorrect decisions, diagnosis, failure recognize potential seriousness repeat calls, lack protocols insufficient information. Measures increase safety presented: empirical rules protocols, intuition, taking into account thoughts wishes parents, non-medical factors accessibility family, a “safety net”. Conclusions. Further researches that would examine specific ways delivering needed develop evidence-based guidelines care.