Surging virtual reference services: COVID-19 a game changer

نویسندگان

چکیده

In March 2020, academic libraries across the United States closed and sent everyone home, some destined to not reopen for months. University offices closed. Classes were moved online. Suddenly, librarians staff pivoted working from home all remote services, without time planning logistics or training. To study impact of this extraordinary sweeping transition on virtual reference services (VRS), we conducted a major library responses pandemic that focused librarian perceptions how relationships with users morphed during COVID-19 year.Academic rallied our call, collected total 300 two longitudinal surveys launched at key points pandemic. Data collection phases in 2020: 1) shutdown immediate aftermath (mid-March July), 2) fall ramp up into semester (August December). Via Zoom, also interviewed 28 leaders (e.g., heads and/or VRS, associate directors User Services) September November. Surveys interviews centered adaptations innovations especially VRS changes user interactions.

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ژورنال

عنوان ژورنال: College & Research Libraries News

سال: 2021

ISSN: ['0099-0086', '2150-6698']

DOI: https://doi.org/10.5860/crln.82.3.106