Simulation of a Model for International Traveler’s Check-In Process Using Arena Software Tool
نویسندگان
چکیده
With the current situation of insecurity in Nigeria and worsening condition Nigerian roads, there is increasing demand for air travel. This airline services amidst limited resources results passenger dissatisfaction reduction revenue airports airlines. The dynamics service resource supply result check-in issues all stakeholders commercial aviation industry. Hence, this research simulated developed model travelers’ process at “D Wing” Departure Section Murtala Muhammed International Airport (MMIA), Ikeja, using Arena Software Tool. simulation was carried out by varying five different configurations servers with respect to baggage weighing machines profiling devices obtain minimum average time (ACT) process, each configuration undergoing 133 completions runs. experimentation revealed that 3 × 4 produced smallest ACT 18.25 minutes. translates a difference about 58 minutes from 76.16 real system; representing 76% improvement passengers. study contributed knowledge revealing main choke points MMIA system occur areas as against counter sub-section advanced previous works. Furthermore, added value creating balance between customer satisfaction cost operations thereby accommodating interests operator who are two
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ژورنال
عنوان ژورنال: Engineering
سال: 2021
ISSN: ['2096-0026', '2095-8099']
DOI: https://doi.org/10.4236/eng.2021.133010