SERVQUAL model applied to higher education public administrative services
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Brazilian Journal of Operations & Production Management
سال: 2017
ISSN: 2237-8960,1679-8171
DOI: 10.14488/bjopm.2017.v14.n3.a7