Service Quality and Customer Satisfaction in Pharmaceutical Logistics: An Analysis Based on Kano Model and Importance-Satisfaction Model
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: International Journal of Environmental Research and Public Health
سال: 2019
ISSN: 1660-4601
DOI: 10.3390/ijerph16214091