Retail planning policy in master plans and city planning decisions for large-scale retail stores

Retail Geography and Intelligent Network Planning

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Customer segmentation in retail facility location planning

In this contribution, we discuss a facility location model to maximize firms’ patronage, while demand is determined by a multinomial logit model (MNL). We account for customer segmentation based on customer characteristics. Hence, we are able to reduce the bias to the objective, which is due to constant substitution patterns of the MNL. Numerical studies show that averaging customer characteris...

Manufacturer-owned retail stores

Increasingly, manufacturers sell their products in their own retail stores, and many of these stores appear to be in direct competition with independent retailers; i.e., both types of retail stores are physically co-located. We analyze one way this practice affects the retail market. We find that, when independent retailers compete against company stores (instead of just against other independe...

Mining Large-Scale Retail Data

Understanding customer buying patterns is of great interest in the retail industry. Applications include targeted advertising, optimized product placement, and cross-promotions. Association rules, expressed as A → B (if A then B) are a common and easily understandable ways to represent buying patterns. While the problem of mining such rules has received considerable attention over the past year...

Retail Service Quality and Service Recovery Quality: A Comparison Between Small and Large Retail Stores