Relationship Management, Competitive Advantage and Performance of Hotels: A Resource-Based View
نویسندگان
چکیده
The competitiveness and growth of the hotel industry have propelled a lot interest by researchers. Premised on resource-based view, dynamic capability competitive advantage theories, this paper investigated effect managing supplier customer relationships performance hotels. Questionnaires were distributed to managers one-star rated hotels in Central Western regions, data was analyzed with partial least squares structural equation modeling (PLS-SEM). Analysis hypothesized revealed that management had significant positive advantage; however, relationship did not. Again, both no direct operational Further, study confirmed influences A mediation test through bootstrapping procedure fully mediates relationship. contributes view literature draws implications for practice managers. It is recommended maintain balanced customers suppliers.
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ژورنال
عنوان ژورنال: Journal of African Business
سال: 2021
ISSN: ['1522-9076', '1522-8916']
DOI: https://doi.org/10.1080/15228916.2021.1924573