Relation of Chatbot Usage Towards Customer Satisfaction Level in Indonesia

In customer service for businesses in Indonesia, chatbot are predicted to be a pillar of business, especially that able reach customers proactively, provide availability 24 hours day, even fulfill requests and answer questions quickly which has an important value satisfaction factor use Indonesia. The world chatbots is very diverse study from various aspects such as technological point view, the natural language conversation done by Shawar Atwell concluded useful “tool”, entertainment tools, also learning practice well tools help with e-commerce other fields. Another compared ability offline agents general on marketing how represent online business its effect improving relationships customers. conclusion, efficient alternative solution conventional reducing repetitive tasks human admins solving problems, or allowing respond needs.