Reducing calls missed by the hospital telephone exchange from 26% to less than 10%
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چکیده
منابع مشابه
Reducing calls missed by the hospital telephone exchange from 26% to less than 10%
A hospital's telephone exchange is the first point of contact for patients and their attendants to take appointments, to collect healthcare related information and to connect to the hospital in case of emergencies. At Sitaram Bhartia Institute of Science and Research the doctors, patients, and attendants often complained about the inefficiency of the hospital exchange. In February 2012, a docto...
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ژورنال
عنوان ژورنال: BMJ Quality Improvement Reports
سال: 2016
ISSN: 2050-1315
DOI: 10.1136/bmjquality.u207838.w4015