Quality management systems & ISO 9000 effectiveness: A review

ISO 9000 for Software Quality Systems

This paper outlines some key elements of quality system standards ISO 9000 and their application to Information Technology and software development. Emphasis is put on the need for closed feedback loops in the organization which will provide a stable framework for effective quality management. Application of the generic ISO 9000 standards to software development has to take into account the spe...

Iso 9000 Quality Management Principles and Guidelines on Their Application

The Effect of Certification with the Iso 9000 Quality Management Standard: a Signaling Approach

Theory suggests that certification with a management standard may reduce information asymmetries in supply chains and thereby generate a competitive advantage for certified firms. This article uses an 11-year panel of U.S. manufacturing facilities to test whether certification with the ISO 9000 Quality Management Standard generates a competitive advantage. Results suggest that certified facilit...

The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies

Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard iso 9000. Implementing iso is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the research is fo...

Quality Management and Iso 9000 Standards in the Egyptian Construction Industry

Quality is considered to be one of the most critical and widely discussed issues worldwide nowadays. It is considered to be one of the key factors that affect customer satisfaction. ISO 9000 standards are the most popular and formal quality management systems that help companies in identifying and meeting their customers’ requirements and expectations. ISO 9000 certification has become a prereq...