Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications

The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business that encompasses sustainability shares features with Industry 4.0, emphasizing transformation improved organizational performance, yet different theoretical practical foundations. This research highlights the EFQM model’s novelties its relationships/implications 4.0 paradigm, contributing to body of knowledge. Several linkages between have been identified, namely, at criteria level guidance points, which can support successful digital by combining quality excellence 4.0. However, given generic non-prescriptive nature, there no specific reference nine pillars. Additionally, links direction culture leadership driving performance are not evident, might be concern technology strategies. Managing knowledge, skills, capabilities critical adoption adds strategic technologically unbiased perspective providing an integrated framework With empirical application, future recommended develop this subject further.