PRODUCTIVITY IN THE SERVICE SECTOR: A SERVICE CLASSIFICATION SCHEME FOR PRODUCTIVITY MEASUREMENT

Problems in the Measurement and Performance of Service-Sector Productivity in the United States

In the past two decades, the American economy has evolved quite differently from most other advanced industrialised economies. Unlike economies which have experienced a large increase in unemployment, the US unemployment rate in 1994-95 has been little different than in other prosperous years, such as 1972, 1979, and 1987-88. Instead, there is now a general consensus that the most intractable p...

The Productivity Paradox: Evidence from Indirect Indicators of Service Sector Productivity Growth

Service Businesses and Productivity

The records of superior performance of selected service firms over many years suggest that they may be more productive than others. This article uses the Theory of Swift, Even Flow to explain why that might be true. In the process, this article improves Schmenner’s 1986 service process matrix. The redefinition of the axes of this matrix and of the resulting diagonal leads to enhanced understand...

a model for the measurement of productivity in the public sector of iran

the purpose of this article is to design a model for measuring productivity in the public sector . to this end both effectiveness and efficiency are considered. the measurement of effectiveness focus on four dimention ; service delivering to client, citizen satisfaction, improvement of society?s conditions and undesired outcomes of service delivery . we used delphi methods to define the effecti...

Productivity Measurement in a Service Industry: Plant-Level Evidence from Gambling Establishments in the United Kingdom

Gambling is one of the fastest growing service industries. Unfortunately, there have been no studies of total factor productivity (TFP) in this sector. The purpose of this paper is to fill this gap, based on an analysis of U.K. establishment-level data. These data are derived from the Annual Respondents Database (ARD) file, constructed by the U.K. Office for National Statistics, consisting of i...