Process Optimization Models Using Artificial Intelligence and Digital Transformation of The Insurance Industry

Abstract In recent years, there have been fundamental changes worldwide in the field of business models, way these create value and compete, services supplied to customers, which driven by technology is used interact with them all. All must be supported appropriate strategy, a scalable infrastructure modern capable delivering: target achievement, resilience, scalability, security, information privacy technological innovation. The insurance industry pioneer’s adaptability new technologies, considering its clear benefits terms improving customer service, mitigating risk last but not least, increasing profitability itself. This study aims analyze how company manages mandatory home system Romania, Romanian Insurance Pool Against Natural Disaster – PAID S.A has integrated this process digital transformation present circumstances solutions were developed implemented as well effects generated them.