Private healthcare quality: applying a SERVQUAL model
نویسندگان
چکیده
منابع مشابه
Private healthcare quality: applying a SERVQUAL model.
PURPOSE This paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality. DESIGN/METHODOLOGY/APPROACH The study consists of 340 randomly selected participants visiting a private healthcare facility during a three-month data collection period. Data were analyzed using means, correlations, principal component and confirmatory factor analysis t...
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ژورنال
عنوان ژورنال: International Journal of Health Care Quality Assurance
سال: 2010
ISSN: 0952-6862
DOI: 10.1108/09526861011071580