Perceived managerial and leadership effectiveness within a Moroccan Higher Education Institution

The CIO in Higher Education: Leadership, Competencies, Effectiveness

Crm Adoption in a Higher Education Institution

More and more organisations from private to public sectors are pursuing to reach high customer values of satisfaction, loyalty and retention. Following that idea, Higher Education Institutions (HEI) seek to develop more efficient management processes through the adoption of CRM – Customer Relationship Management initiatives. This paper discusses strategic issues that enable a HEI to build a sui...

Higher Education Institution Integrated Quality Management System

To solve the problem of quality in higher education, many different factors, including controversial ones, must be involved. To achieve the required quality of education at universities, teachers must have enough freedom to develop educational content, as well as to involve the results of scientific research and innovative pedagogical technologies into the process of education. It is necessary ...

Stress and Stress Management in a Higher Education Tourism Institution

In modern societies stress has become a widespread phenomenon and therefore an issue of major concern to employees, organizations and the state. Organizations (i.e. management) that want to be competitive in the dynamic environment of today have to handle the problem of stress successfully. Higher education is not immune to this problem. The overall purpose of this analysis is to gain a better ...

Qualities of Effective Leadership in Higher Education

The leadership of Higher Education institutions has been placed under increasing scrutiny since the 1980s with the expansion of student numbers, changes in funding for student places, increased marketization and student choice, and continuing globalisation of the sector. In this climate of change Higher Education institutions have been required to consider how to develop their leaders and what ...