PERANCANGAN KUALITAS PELAYANAN RUMAH SAKIT MELALUI PENERAPAN FUZZY QUALITY FUNCTION DEPLOYMENT
نویسندگان
چکیده
منابع مشابه
Using Linear Physical Programming in Optimizing Fuzzy Quality Function Deployment
Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. It is necessary to determine relationships between customer requirements (CRs) and technical requirements (TRs), as well as correlation among the TRs themselves. Such data are usually ambiguous and fuzzy and people have different judgments about th...
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ژورنال
عنوان ژورنال: Jurnal Ilmiah Kesehatan Media Husada
سال: 2014
ISSN: 2655-4917,2252-9101
DOI: 10.33475/jikmh.v2i2.118