PELATIHAN PELAYANAN JAMAAH UMRAH PT ILFA IHSAN HANIFA JAKARTA SELATAN

Abstrak: Pengambilan keputusan sumber daya menentukan strategi jangka panjang secara efektif dan efisien, dengan tujuan memberikan pelayanan yang baik kepada jamaah umrah. Akan tetapi, tidak semua penyelenggara mampu memberdayakan karyawannya ada untuk mengoptimalisasikan Metode digunakan ialah metode kualitatif. Melalui pengumpulan data proses observasi, terlibat langsung di lokasi pelatiahan pengelolaan inovatif. Pembina pertama materi awal kegiatan berisi bagaimana menjadi umrah baik. Kemudian, setelah itu pembina kesempatan peserta mempraktikkan hasilnya. evaluasi kompetensi Google Form pemahaman sudah dilakukan. Hasil dari pelatihan ini antaranya mengelola manajemen PT Ilfa Ihsan Hanifa baik, yaitu: sebelum umrah, selama ibadah sangat teraktualisasi kesopanan, kepedulian profesional SDM melayani para menuju hingga selesai, administrasi akomodasi, konsumsi berkualitas, pembimbing mengedukasi memotivasi.Abstract: Resourcedecision making determines long-term strategies effectively and efficiently, with the aim of providing good service to Umrah pilgrims. However, not all organizers are able empower their existing employees optimize services. The method used is a qualitative method. Through collection an observation process, by being directly involved in location effective innovative management training. first coach gave material at beginning activity which contained how be organizer. Then, after that opportunity participants practice results. evaluate competence supervisor, provide contains understanding activities have been carried out. results this training include manage services, namely: services before Umrah, during worship. excellent actualized from politeness, caring professional HR serving pilgrims process pilgrimage completion, administrative processes, accommodation quality consumption, mentors who very educating motivating.