Patients perception of a rheumatology telephone helpline
نویسندگان
چکیده
منابع مشابه
Experience with a Punjabi, Urdu and Hindi rheumatology telephone helpline.
OBJECTIVES To investigate what proportion of patients attending a rheumatology unit in Birmingham, UK, require interpretation services and to assess the use of an Asian language telephone helpline we have established for those who find it easier to communicate in Punjabi, Urdu or Hindi than in English. METHODS Our patients' requirement for interpretation services and their ability to read the...
متن کاملA survey of rheumatology nurse specialists providing telephone helpline advice within England and Wales.
OBJECTIVE To characterize provision of telephone helpline services in rheumatology units in England and Wales. METHODS A questionnaire study of rheumatology nurse specialists (RNS) providing advice by a designated telephone helpline in England and Wales. RESULTS Responses were obtained from 164/185 rheumatology units (89%). Of the responding units, 154 (94%) employed RNS and 146 units provi...
متن کامل[Characteristics of calls by psychiatric patients to an emergency telephone helpline].
The role of the Israeli emergency telephone helpline, ERAN, was investigated by comparative analysis of calls received from 464 patients being treated psychiatrically, with calls received from 3,292 nonpatients during 1994. Findings reveal different patterns for helping relations in the 2 groups: Those being treated psychiatrically on a regular basis called ERAN more frequently, expected emotio...
متن کاملImpact of a telephone helpline for smokers who called during a mass media campaign.
OBJECTIVE To evaluate the impact of a telephone helpline (Quitline) with additional support (written information) on callers who use the service during a mass media campaign. DESIGN Telephone recall surveys of callers to the helpline carried out two months and one year after their initial call. SETTING Telephone helpline. SUBJECTS Callers to the helpline. MAIN OUTCOME MEASURES Smoking b...
متن کاملThe role of a telephone helpline in provision of patient information.
Aim To explore why individuals contacted a telephone helpline specialising in neurological conditions and their level of satisfaction with the service. Method Callers were asked to complete a confidential postal questionnaire. Results The majority of callers found the helpline useful and all respondents would use the service again. The main reasons for contacting the helpline were to obtain med...
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ژورنال
عنوان ژورنال: Rheumatology
سال: 2001
ISSN: 1462-0332,1462-0324
DOI: 10.1093/rheumatology/40.9.1071