Patients' expectations of consultations

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Patients’ expectations of ‘first-contact care’ consultations with nurse and general practitioners in primary care

Background Patients’ attending UK primary care currently receive first-contact care services from nurses as well as general practitioners (GPs). Although randomised trials have reported higher satisfaction following nurse consultations, the relationship between patients’ prior expectations and satisfaction for nurse consultations has not been fully explored. Objective To explore patients’ expec...

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Meeting patient's expectations in primary care consultations in Lithuania.

OBJECTIVE Patient satisfaction with health care services is considered an important factor of health care. Although research on patient satisfaction has become standard in Western Europe, in countries such as Lithuania the concept of patient satisfaction is still a relatively new one. This study aimed to investigate how the meeting of patients' expectations is related to increased satisfaction ...

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Sociocultural differences in patients' expectations at consultations for upper respiratory tract infection.

Among 214 patients consulting their general practitioner with upper respiratory tract infection, differences in expectation were apparent between Whites, Afro-Caribbeans and Asians. Significantly more Asians (84%) wanted prescriptions for antibiotics and/or other medication than did Afro-Caribbeans (72%) or Whites (47%) (P<O.001). There were no significant differences in terms of what was recei...

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Cardiovascular-risk patients' experienced benefits and unfulfilled expectations from preventive consultations: a qualitative study.

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ژورنال

عنوان ژورنال: BMJ

سال: 2004

ISSN: 0959-8138,1468-5833

DOI: 10.1136/bmj.328.7437.416