Organizational performance assessment in hotel industry: a systematic review
نویسندگان
چکیده
Purpose: this study aims to analyze how the hotel industry uses quantitative data assess its organizational performance.
 Design/Methodology/Approach: a systematic review (SR), with descriptive analysis and critical information, was carried out develop holistic view of theme offer guidance for future research.
 Findings: presented information on topic, covering studies in environmental efficiency, financial performance, social analysis, global details performance industry. The paper shows main research topics/indicators assessment proposes more comprehensive path Research, Practical & Social Implications: findings contribute understanding managers hotels solutions found relevant scientific researchers identifying gaps areas.
 Originality/Value: demonstrates potential further three areas (economic, environmental, social). Besides this, an important promising area is shown: understand role each component hotels.
 Keywords: Hotels; Organizational Performance; Systematic Review.
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ژورنال
عنوان ژورنال: GEPROS: Gestão da Produção, Operações e Sistemas
سال: 2023
ISSN: ['1984-2430', '1809-614X']
DOI: https://doi.org/10.15675/gepros.v18i00.2951