Optimal outpatient appointment scheduling

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Optimal outpatient appointment scheduling.

In this paper optimal outpatient appointment scheduling is studied. A local search procedure is derived that converges to the optimal schedule with a weighted average of expected waiting times of patients, idle time of the doctor and tardiness (lateness) as objective. No-shows are allowed to happen. For certain combinations of parameters the well-known Bailey-Welch rule is found to be the optim...

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An Appointment Order Outpatient Scheduling System That Improves Outpatient Experience

Patient wait time and access to care have long been a recognized problem in modern outpatient healthcare delivery systems. Despite all the efforts to develop appointment rules and policies, the problem of long patient waits persists. Regardless of the reasons, the fact remains that there are few implemented models for effective scheduling that consider patient wait times, physician idle time, o...

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Optimal outpatient appointment scheduling with emergency arrivals and general service times

In this paper we study the problem of deciding at what times to schedule patients when there are emergency arrivals following a non-stationary Poisson process. The service times can be any given distribution. The objective function consists of a weighted sum of the waiting times, idle time and tardiness. We prove that this objective function is multimodular, and then use a local search algorith...

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Appointment Planning and Scheduling in Outpatient Procedure Centers

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ژورنال

عنوان ژورنال: Health Care Management Science

سال: 2007

ISSN: 1386-9620,1572-9389

DOI: 10.1007/s10729-007-9015-x