Opinion–Aspect Relations in Cognizing Customer Feelings via Reviews

The Perception of Usefulness: Iranian Customers’ Evaluation of Customer Reviews

Over the last decade, the retail industry has had a phenomenal growth. All figures show their success and efficiency and many studies have shown the role of customer reviews in encouraging ambivalent purchasers to buy items online. There have been numerous studies on why people read and trust these comments and taking for granted the important role of customer reviews in determining buying deci...

Detecting Opinion Sentences Specific to Product Features in Customer Reviews using Typed Dependency Relations

Customer reviews contain opinions of the customers who purchased products and expressed opinions concerning their satisfactions and criticisms. Due to vast availability of product reviews in the web, it is extremely time-consuming and at times confusing for a new customer to manually analyze the reviews prior to buying a product. Reviews generally involve the presence of product feature specifi...

Suggestion Mining from Customer Reviews

The increasing online content has influenced users’ buying behavior. It has triggered a paradigm shift in marketing strategies, as the consumer is no longer swayed by marketers, instead relying on user comments for a particular product or service. This paper focuses on extracting information from feedbacks like suggestions and recommendation by the users that is often present along with the sen...

Stylistics in Customer Reviews of Cultural Objects

Mining Opinion Features in Customer Reviews

It is a common practice that merchants selling products on the Web ask their customers to review the products and associated services. As e-commerce is becoming more and more popular, the number of customer reviews that a product receives grows rapidly. For a popular product, the number of reviews can be in hundreds. This makes it difficult for a potential customer to read them in order to make...