Ontology Driven Benchmarking on ITIL to achieve Six Sigma
نویسندگان
چکیده
منابع مشابه
Ontology Driven Benchmarking on ITIL to achieve Six Sigma
Benchmarking helps in organizational gap analysis by comparing it with some predefined standard bench marks which instead allow process‘s system, capability to increase to the maximum level. Conglomerated with Ontology, it provides a source of precisely defined terms that can create a consensus of shared understanding concerning the domain of discourse pertaining to a certain domain of knowledg...
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Organizations are implementing IT Service Management (ITSM) and creating quality standards to design, deliver, and manage IT services to meet or exceed an agreed level of quality. ITSM uses the best practices of IT Infrastructure Library (ITIL) that informs IT management what needs to be done and how it will get done from the process perspective. However when undertaking an ITSM a project to im...
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The objective of this paper is to optimize sales lifecycle performance at United Biosource Corporation through the Six Sigma DMAIC methodology to produce fact based, and data driven approaches with reduced process inconsistency. This methodology was applied to identify inefficiencies within the current sales lifecycle process, including excessive data collection and workflow activities. Evaluat...
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Industrial, manufacturing and service organizations are interested in improving their products and processes by decreasing the variation, because the competitive environment leaves little room for error. Variation is the enemy of quality which is defined and evaluated by the customers. We must deliver products and services at the ideal targets demanded by the customers. The traditional evaluati...
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Enterprise Resource Planning (ERP) has become the most strategic tool for an organization to employ. A leading ERP solution is SAP®. It has been employed by organizations to enable them to collaborate on different projects and to integrate all aspects of operations. Just as organizations have adopted ERP solutions, they employed quality initiatives that are designed to help organizations ma...
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ژورنال
عنوان ژورنال: International Journal of Computer Applications
سال: 2012
ISSN: 0975-8887
DOI: 10.5120/5797-7826