On multiple priority multi-server queues with impatience

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چکیده

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On multiple priority multi-server queues with impatience

We consider Markovian multi-server queues with two types of impatient customers: highand low-priority ones. The first type of customers has a non-preemptive priority over the other type. After entering the queue, a customer will wait a random length of time for service to begin. If service has not begun by this time he or she will abandon and be lost. We consider two cases where the discipline ...

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ژورنال

عنوان ژورنال: Journal of the Operational Research Society

سال: 2014

ISSN: 0160-5682,1476-9360

DOI: 10.1057/jors.2012.153