Not All Telework is Valuable

Prior to COVID-19, telework was a key action adopted by companies foster employee wellbeing, but the evidence of its effects equivocal. This study aims 1) develop and validate questionnaire measuring quality (QoT-q) 2) assess impact on work engagement work-family balance in case high-quality (HqT), low-quality (LqT), no (NoT). The sample consists 260 workers from three Italian organizations. Through principal component analysis Cronbach’s alpha values, final QoT-q comprised areas: agile workplaces, flexible worker, 3) virtual leadership. ANOVAs showed that job resources, engagement, are significantly higher among HqT, while demands do not differ or were lower. Job Demands-Resources model useful explain telework. Implications for future research practice presented.