Negotiating Agency and Control: Theorizing Human-Machine Communication from a Structurational Perspective

Intelligent technologies have the potential to transform organizations and organizing processes. In particular, they are unique from prior organizational in that reposition technology as agent rather than a tool or object of use. Scholars studying human-machine communication (HMC) begun theorize dual role played by human machine agency, but focused primarily on individual level. Drawing Structuration Theory (Giddens, 1984), we propose theoretical framework explain agency HMC process involving negotiation control between agents. This article contributes scholarship offering research agenda guide future theory-building use intelligent contexts.