Multi-Criteria Decision Making Analysis of Optimal Service Delivery Technique Using AHP
نویسندگان
چکیده
In this paper, we evaluate the most optimal service delivery method that can be implemented by both governmental and private sectors to an effective customers. They include conventional delivery, E-services (online), M-services (smart phones), robotic process automation (RPA). Benefits costs were considered in evaluation process. technical feasibility, efficiency, security, reliability, innovation. The included complexity, human resources, facilities management, maintenance costs. AHP was used facilitate multi-criteria decision-making Results show RPA is least expensive beneficial services UAE.
منابع مشابه
An AHP-Delphi Multi-Criteria Decision Making Model with Application to Environmental Decision-Making
متن کامل
INTUITIONISTIC FUZZY DIMENSIONAL ANALYSIS FOR MULTI-CRITERIA DECISION MAKING
Dimensional analysis, for multi-criteria decision making, is a mathematical method that includes diverse heterogeneous criteria into a single dimensionless index. Dimensional Analysis, in its current definition, presents the drawback to manipulate fuzzy information commonly presented in a multi-criteria decision making problem. To overcome such limitation, we propose two dimensional analysis ba...
متن کاملMulti-criteria decision making based on DSmT-AHP
In this paper, we present an extension of the multicriteria decision making based on the Analytic Hierarchy Process (AHP) which incorporates uncertain knowledge matrices for generating basic belief assignments (bba’s). The combination of priority vectors corresponding to bba’s related to each (sub)criterion is performed using the Proportional Conflict Redistribution rule no. 5 proposed in Dezer...
متن کاملPrioritizing Rangeland Improvement Practices using Multi-Criteria Decision Making Approach
Selecting the appropriate rangeland improvement method is a challenging task for range managers because it requires consideration of various criteria. This study was aimed to evaluate various restoration and reclamation practices in the rangelands of Semirom-Isfahan using Multi-Criteria Decision Making (MCDM) methods. Grazing management, water point development, pit seeding, exclosure, water ...
متن کاملSpatial Analysis of Kermanshah province Regional Development by using multi-criteria decision-making models
With the aim of development and reducing regional inequalities, regional planning is one of the most important subiects in developing countries. Regional planning requires the identification of the position of areas relative to each other in terms of their development. The aim of this study is to investigate and assess the level of Kermanshah province in terms of development indicators in order...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: TEM Journal
سال: 2023
ISSN: ['2217-8333', '2217-8309']
DOI: https://doi.org/10.18421/tem121-27