MP34-03 HAPPY FACE PROGRAM FOR QUALITY OF SERVICE MONITORING AND IMPROVEMENT

You have accessJournal of UrologyHealth Services Research: Quality Improvement & Patient Safety II (MP34)1 Sep 2021MP34-03 HAPPY FACE PROGRAM FOR QUALITY OF SERVICE MONITORING AND IMPROVEMENT Tareq Aro, Matthew Nemshin, Arun Rai, and Louis R. Kavoussi AroTareq Aro More articles by this author , NemshinMatthew Nemshin RaiArun Rai KavoussiLouis View All Author Informationhttps://doi.org/10.1097/JU.0000000000002043.03AboutPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissionsReprints ShareFacebookLinked InTwitterEmail Abstract INTRODUCTION OBJECTIVE: In an era increasing clinic-based services ambulatory procedures, time management, staff allocation, patient satisfaction, overall improvement the quality service has become increasingly important. There are few objective methods analyze real satisfaction outcomes that could allow for implementing recovery. This paper evaluates a simple method monitoring with service. METHODS: Smiley touch™ (Happy-Or-Not®) is platform helps collect feedback. The consists touch screen 4 options, red being very negative green positive, offers option either just click walk, or input further explanation their selection. Two platforms were prominently stationed in our academic-center urology clinic. Patients not asked interact system as such feedback was spontaneously patients walking device. Data collected over 6 week period. Real data transmitted through computer program manager. RESULTS: A total 5203 walked clinic 428 (8%) chose use platform. (positive positive) response rate 86.5%. On daily distribution (very negative) higher on Tuesday (21.7%), Thursday (13.5%) Friday (16.8%), compared 1.7% 5.3% Monday Wednesday respectively. Using number invited providers available each day average, provider ratio (P/P ratio) calculated, shown linear correlation (see graph). Our demonstrated 2 hour sinusoidal fluctuation reds correlated wait time. CONCLUSIONS: assessment may provide path improvement. already shows clear P/P associated dissatisfaction. can be assessed determine optimal cutoff maximal efficiency, interventions Source Funding: none © 2021 American Urological Association Education Research, Inc.FiguresReferencesRelatedDetails Volume 206Issue Supplement 3September 2021Page: e617-e617 Advertisement Copyright Permissions© Inc.MetricsAuthor Information Expand Loading ...