Method to Address Complexity in Organizations Based on a Comprehensive Overview

Digitalization increasingly enforces organizations to accommodate changes and gain resilience. Emerging technologies, changing organizational structures dynamic work environments bring opportunities pose new challenges organizations. Such developments, together with the growing volume variety of exchanged data, mainly yield complexity. This complexity often represents a solid barrier efficiency impedes understanding, controlling, improving processes in Hence, are prevailingly seeking identify avoid unnecessary complexity, which is an odd mixture different factors. Similarly, research, much effort has been put into measuring, reviewing, studying However, these efforts highly fragmented lack joint perspective. Further, this negatively affects research acceptance by practitioners. In study, we extend body knowledge on practice addressing its high fragmentation. particular, comprehensive literature analysis conducted capture types The results comparatively analyzed, morphological box containing three aspects ten features developed. addition, established multi-dimensional framework employed synthesize results. Using findings from analyses adopting Goal Question Metric, propose method for management. serves provide key insights decision support form extensive guidelines Thus, our can assist their management initiatives.