Managing Expectations

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منابع مشابه

Managing patients and their expectations.

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Managing User Expectations in Information Systems Development

This paper provides new ways to explore the old problem of failure of information systems development in an organisation. Based on the theory of cognitive dissonance, information systems (IS) failure is defined as a gap between what the users expect from an information system and how well these expectations are met by the perceived performance of the delivered system. Bridging the expectation-p...

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Managing patient expectations at emergency department triage

Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage. A pre-post (11/4/ 2008 – 2/5/2009) group design with convenience sample (n=1,209) of all discha...

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Managing User Expectations in Information Systems Development

This paper provides new ways to explore the old problem of failure of information systems development in an organisation. Based on the theory of cognitive dissonance, information systems (IS) failure is defined as a gap between what the users expect from an information system and how well these expectations are met by the perceived performance of the delivered system. Bridging the expectation-p...

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ژورنال

عنوان ژورنال: Journal of the National Comprehensive Cancer Network

سال: 2019

ISSN: 1540-1405,1540-1413

DOI: 10.6004/jnccn.2019.0040