منابع مشابه
Managing patients and their expectations.
February/March 2012 VOLUME 58 (1) : 23 Much is spoken and written about the importance of honesty and integrity, as well as maintaining trust. Guidance and comment comes from many quarters and many organisations and you might well wonder why. The answer is quite simple: all these groups are particularly keen to reduce the likelihood of a complaint being made to the practice, to the dentist’s re...
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This paper provides new ways to explore the old problem of failure of information systems development in an organisation. Based on the theory of cognitive dissonance, information systems (IS) failure is defined as a gap between what the users expect from an information system and how well these expectations are met by the perceived performance of the delivered system. Bridging the expectation-p...
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Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage. A pre-post (11/4/ 2008 – 2/5/2009) group design with convenience sample (n=1,209) of all discha...
متن کاملManaging User Expectations in Information Systems Development
This paper provides new ways to explore the old problem of failure of information systems development in an organisation. Based on the theory of cognitive dissonance, information systems (IS) failure is defined as a gap between what the users expect from an information system and how well these expectations are met by the perceived performance of the delivered system. Bridging the expectation-p...
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ژورنال
عنوان ژورنال: Journal of the National Comprehensive Cancer Network
سال: 2019
ISSN: 1540-1405,1540-1413
DOI: 10.6004/jnccn.2019.0040