Management Participation and Firm Performance

Strategic purchasing , supply management , and firm performance

Purchasing has increasingly assumed a pivotal strategic role in supply-chain management. Yet, claims of the strategic role of purchasing have not been fully subjected to rigorous theoretical and empirical scrutiny. Extant research has remained largely anecdotal and theoretically under-developed. In this paper, we examine the links among strategic purchasing, supply management, and firm performa...

Causal Ambiguity, Management Perception and Firm Performance

Customer relationship management and firm performance

In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization’s ability to harness and orchestrate lower order capabilities that comprise physical assets, such as IT infrastructure, an...

Exploring the Link Between Knowledge Management Performance and Firm Performance

The resource-based theory of the firm attributes superior firm performance to organizational resources that are valuable, rare, irreplaceable, and most readily reproduced. Aligned with this theory, the dissertation examines the widely expressed notion that knowledge management (KM) competencies form a critical organizational resource that contributes to firm performance. Specifically, this diss...

Investigating the Effect of Public Participation on Crisis Management Performance

Background and Objectives: In todays changing environmental conditions, nations and organizations have to face with different crisis. Identifying factors affecting the success of crisis management activities will be helpful. Among affecting factors, public participation is one that can affect the success of crisis performance and its research aims to investigate it. Method: This applied researc...